I ordered a MacBook pro a few weeks ago. The best thing about the new models is that they made the price of the older models drop like a rock. So I took advantage of a great price on Amazon plus a $150 rebate, which made brought the total price to $1550. It’s a lot of money, but a really great laptop. Somehow I justified it.
When it arrived I noticed a small cosmetic defect that eventually bugged me enough that I finally decided to do something about it. I could have sent it in for repair, but since I just bought it on Amazon.com it was easier to exchange it for a new one. Amazon doesn’t do exchanges — they just tell you to you return the item and buy it again. So I ordered the second one, copied everything over from the defective one, and send it back. Easy as pie.
When the $150 rebate check arrived for the first laptop, I figured there would be trouble. The price on the laptop had dropped $100 by the time I bought the second one, so I figured they wouldn’t let me keep the rebate. I clicked the “Call me now” link and an Amazon rep called me 10 seconds later. I spoke to someone with a U.S. accent and asked what to do with the rebate check. She said I could cash it, and was also able to reimburse me for the cost of shipping and insurance when I sent the defective laptop back.
Try doing this with any other online retailer. I dare you. This is why I buy everything on Amazon.